Return Policy

Custom & Personalized Items

Because they're made to order specifically for you, custom and personalized items are non-returnable unless they arrive damaged or defective. This is standard for made-to-order manufacturing and lets us keep custom pricing fair.

Damaged or Defective Orders

If your order arrives damaged, defective, or not as agreed, we'll make it right — we'll repair, reprint, or refund it. Just contact us within 14 days of delivery with your order number and a photo of the issue.

Catalog (Non-Custom) Items

Unused, non-personalized catalog items in original condition may be returned within 14 days of delivery for a refund of the item price. Return shipping is the customer's responsibility unless the item was damaged or defective.

Before You Order Custom Work

• We review every custom file or idea for printability before production.
• We may recommend changes for strength, fit, quality, or material compatibility.
• You approve the quote — including material, color, and turnaround — before we print.

How to Start a Return or Claim

Email orders@texsprints.com or use our contact page with your order number. We respond within one business day.