Return Policy

Custom & Personalized Items

Because they're made to order specifically for you, custom and personalized items are non-returnable unless they arrive damaged or defective. This is standard for made-to-order manufacturing and lets us keep custom pricing fair.

Damaged or Defective Orders

If your order arrives damaged, defective, or not as agreed, we'll make it right. We'll repair, reprint, or refund it. Just contact us within 14 days of delivery with your order number and a photo of the issue.

Catalog (Non-Custom) Items

Unused, non-personalized catalog items in original condition may be returned within 14 days of delivery for a refund of the item price. Return shipping is the customer's responsibility unless the item was damaged or defective.

Before You Order Custom Work

• We review every custom file or idea for printability before production.
• We may recommend changes for strength, fit, quality, or material compatibility.
• You approve the quote, including material, color, and turnaround, before we print.

How to Start a Return or Claim

Email orders@texsprints.com or use our contact page with your order number. We respond within one business day.